1. Booking & Confirmation

• A tour is confirmed only after client approval of itinerary and services, and payment of the agreed advance.
• Details such as pickup/drop locations, travel dates, and vehicle type are confirmed before final confirmation.

2. Base Travel Service

• Our core offering includes private car transportation with a professional driver, covering intercity travel and sightseeing per itinerary.
• Hotels, meals, guides, and activities are not part of the standard package. These will be added only if specifically requested by the traveler in advance.
• All additional services requested will be quoted separately and confirmed before booking.

3. Payment Terms

• 40% advance required to confirm your booking. Balance due before tour start (or as agreed).
• Accepted payment methods:
• For Indian travelers: UPI, bank transfer, or cash (INR).
• For international travelers: Credit/debit cards, PayPal, or international wire transfer (details on request).
• Payment confirmation is mandatory to secure your travel dates.
• If full payment isn’t completed as per agreement, bookings may be cancelled without refund.
• Refunds (if applicable) will be processed to the original mode of payment, as per our cancellation policy.

4. Cancellation & Refund

• Cancellation requests must be made in writing via email or WhatsApp.
• Refund eligibility depends on number of days before travel (refer to your pre-defined cancellation chart).
• Refund applies only to base vehicle charges; any add-on services affected by vendor policies may not be refundable.
• Refunds processed within 5–7 working days of confirmation.
• In force majeure cases (e.g. weather, government restrictions), refunds exclude non-recoverable supplier costs.

5. Rescheduling & Date Changes

• Date changes accepted only if requested at least 10 days before departure.
• Rescheduling based on vehicle/driver availability and may require re-quotation.
• Only one reschedule permitted per booking unless otherwise agreed.

6. Accommodation, Meals & Activities (Add-Ons)

• Not included by default—provided only on traveler request and subject to availability.
• Traveler bears separate charges for hotels, meals, entry tickets, guides, permits, and optional activities.
• Diwakar Tours partners with trusted third-party service providers to offer additional travel services when requested.

7. Vehicle & Operational Guidelines

• Vehicles are provided as per itinerary. Route changes, additional stops, or overnight halts may incur extra charges.
• In hilly or high-altitude regions, AC may be turned off at driver discretion for safety.
• Car capacity is limited—excess luggage is not permitted.

8. Liability & Insurance

• Diwakar Tours serves as a service provider for transportation and itinerary coordination only.
• We are not liable for delays, accidents, injuries, or disruption caused by third parties or unforeseen events.
• We strongly recommend travel insurance covering cancellations, health emergencies, and baggage loss.

9. Customer Responsibilities

• Valid photo ID must be carried during travel, matching booking details.
• Guests must follow local rules, safety norms, and driver instructions.
• Any damages, delays, or penalties arising from non-compliance are guest’s responsibility.

10. Complaints & Disputes

• Issues during the tour must be reported immediately to the driver or company helpline for timely resolution.
• Post-tour grievances must be submitted in writing within 14 days of tour completion.
• All disputes shall be governed under law in courts of Jaipur, Rajasthan.

11. Amendment Rights

• Diwakar Tours reserves the right to amend these terms at anytime, with the latest version posted on our official communication channels.
• By confirming a tour, customers acknowledge acceptance of the current terms.